Customer Success
IT data finally in one place
A large NGO in Munich used Serviceware Processes, but had a common problem: IT data was scattered across SCCM, network scanning tools, ticketing, HR data, and Active Directory. IT performance and costs per department simply could not be measured.
Our approach
We integrated all relevant data sources, mapped them into a unified structure, and created meaningful reports on ticket lead times, costs per case, and cost center allocation.
Result
For the first time, a central data foundation for all IT-relevant information. Transparency, measurability, and decisions based on real numbers.