Find Information Faster and Use It Better

We develop a knowledge management architecture that fits your organization. To do this, we connect existing knowledge sources (e.g., ticketing system, documentation, FAQs) and enhance them with AI-powered search and response mechanisms. Where appropriate, we deploy chatbots connected to your data pool. This creates a solution that automatically answers recurring questions or suggests appropriate content directly to employees – customized to your processes.

We integrate your existing platforms via interfaces. The content remains in the source systems but can be searched and used with AI. Depending on needs, we work with Retrieval-Augmented Generation (RAG), custom extraction pipelines, or API-based connectors. At the same time, we consider governance requirements: access rights, approvals, and role models are integrated so that only authorized users can see the content.

We analyze existing service tickets and communication data to identify patterns and recurring topics. If appropriate documentation or articles are missing, we suggest targeted additions. Upon request, we also create AI-generated drafts for new knowledge articles. Whether this function is part of your project depends on the goal – sometimes it's enough to make gaps visible, sometimes we also build editorial workflows for it.

Yes. We can create interfaces through which your employees can ask questions directly in Teams or Slack and receive answers from your knowledge pool. This can be designed cross-departmentally or domain-specifically – e.g., for support topics, technical documents, or internal guidelines. Practically anywhere an API is available, we can make knowledge available contextually.

We configure permissions on a project-specific basis. This means: Together with you, we define which data sources may be integrated, what access levels exist, and how rights are verified. Content can thus be protected down to the document or paragraph level. We then implement these rules technically – it's not "out of the box," but precisely tailored to your compliance requirements. Access can be logged to meet audit and governance requirements.

Your teams spend less time searching, employees receive appropriate answers directly, and decisions are based on consolidated information. Because the solution is integrated into your existing systems, you continue to work in familiar tools – just faster, more consistently, and more transparently. Support efforts decrease and internal collaboration improves.

We don't offer a rigid SaaS solution, but custom-tailored projects. We use what you already have and add AI components where appropriate. You retain data sovereignty (on-premises or in your cloud), avoid vendor lock-in, and can operate the solution yourself later. This makes you more independent and flexible than with large standard offerings.

We start with a workshop to align goals and requirements. Then we develop the appropriate architecture, connect systems, and configure governance. For your team, this typically means: providing contacts and access, giving feedback, possibly involving editors. You usually see initial results after a few weeks – the scope depends heavily on project size and integrations.