Services Overview
We do not replace your systems. We connect, analyze and automate where your organization already works today.
The knowledge already exists in your organization
It is embedded in ticket data, documents and processes that have grown over years. But it is scattered across systems that do not talk to each other. We bring together what belongs together and make it usable with AI. On your existing systems and under your control.
Five levers for your evolved system landscape
01.
Bring data sources together and create a reliable foundation.
Learn more02.
Make patterns, cost drivers and bottlenecks visible that disappear in manual reports.
Learn more03.
Automate ticket classification, routing and standard requests.
Learn more04.
Find answers in seconds and preserve knowledge even when people change.
Learn more05.
Review contracts and compliance documents in minutes instead of hours.
Learn moreFrom scattered knowledge to usable AI solutions
Our work follows a logical sequence. Each step builds on the previous one, but you decide where to start and how far to go.
Step 1
Whether ticket systems, CMDBs, monitoring or Excel lists, we connect your data sources into a reliable foundation. Not a new mega-system, but clean integration into your existing landscape. For the first time, you see everything in one place.
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Data Integration
Step 2
AI analyzes your data, detects patterns and makes costs attributable. Instead of gut feeling, you get dashboards with real numbers and see problems before they escalate.
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Analytics & Reporting
Step 3
Based on the insights, we build solutions for you. Tickets are classified automatically, chatbots answer standard requests, existing knowledge becomes findable within seconds via semantic search. At the same time, document analysis reviews contracts and compliance materials systematically — in IT as well as in law firms, procurement or due diligence.
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Four typical outcomes from projects where existing systems were not replaced, but connected and made usable.
Data Integration
Five scattered data sources were brought together into a reliable data foundation. For the first time, IT performance and costs per department were measurable.
5 data sources
6 weeks
Measurable costs
Knowledge Management
An AI-powered knowledge assistant reduced response time from 2.5 days to 30 seconds.
More on knowledge managementAutomation
An ordering process runs end to end without manual intermediate steps.
More on automationData Quality
A data import became faster and more reliable because only changed records are updated.
More on data integrationTwo typical situations where we quickly create clarity and impact
Your ticket system provides data, but not yet decisions. Your team often sees bottlenecks, cost drivers and patterns only once they already cost time. We connect the existing systems, make relationships visible and build solutions on top that relieve your service desk.
Many organizations lose time in documents, manual checks and recurring workflows. The problem is clear, but the right AI solution has to fit the existing way of working. We build exactly that lever: manageable, close to production and under your control.
The experts responsible for your project are involved from the start. No senior pitch followed by handover to juniors. Where needed, we bring in experienced specialists from our network, but responsibility stays with us.
Instead of slide decks, we create RAG pipelines, ML classification, data pipelines, dashboards and chatbots. Everything on your stack, everything in your ownership. No ongoing license costs, no vendor lock-in.
Your data stays under your control. We work with open source, rely on GDPR by design and build architectures that give you freedom of choice.
From initial consultation to productive solution
You decide after each phase how to proceed.
Free initial consultation
We listen, understand your situation and assess where AI can really help.
Prioritize use cases
In the workshop, we identify the lever that is both operationally valuable and technically realistic.
Proof of Concept
We test the best idea with real data on your infrastructure.
Pilot project
The PoC becomes a functional solution with a small scope and clear impact.
Go-live & scaling
We bring the solution into daily operations and develop it further where needed.
Know where your helpdesk loses time in ten days
Incident Radar is our compact entry point: an AI-based analysis of your ticket data with a concrete action plan. Fixed price, no risk.
Let us clarify where AI creates real value in your system landscape
